DRUMMOND Drummond specializes in accounting, legal, and consulting services, with a focus on international transactions, supporting organizations in Brazil and the United States. Our highly qualified team works efficiently and responsively to meet market demands, with a commitment to delivering quality and precision. DRUMMOND CULTURE We promote a dynamic culture that values collaboration and partnership, creating an engaging environment where everyone can contribute and grow. We offer opportunities to work in the international market, broadening perspectives and strengthening global vision. We invest in continuous development through training and capacity-building programs, driving careers forward and enhancing skills. DIVERSITY We value diversity and promote inclusion and equity within our teams, reflecting the representativeness of society in our workforce Principais responsabilidades: Handle incoming leads from multiple channels (WhatsApp, website forms, events, among others), with a focus on conversion and opportunity generation; Conduct consultative lead qualification, identifying profile, timing, needs, and business potential; Perform initial assessments, understanding the client’s context and connecting their demands to the company’s solutions; Ensure proper routing of qualified leads to the technical teams responsible for closing; Act as the owner of the lead’s progression in the early funnel stage, ensuring speed, quality, and consistency in the process; Carry out strategic follow-ups with ongoing or unresponsive leads, increasing conversion rates; Record, organize, and track all interactions in the CRM, ensuring visibility and pipeline control; Monitor the progress of forwarded leads and collaborate with internal teams to ensure a smooth commercial process; Develop and manage communications with leads via WhatsApp, email, and phone, with clarity, objectivity, and a professional approach; Navigate across different areas of the company to identify stakeholders and ensure proper routing of demands; Analyze lead data and reports, identifying bottlenecks and opportunities for funnel improvement; Propose improvements to lead generation, qualification, and conversion processes. Requisitos técnicos: Advanced or fluent English (reading, writing, and speaking); Previous experience in pre-sales, SDR, inside sales, or consultative customer engagement; Excellent verbal and written communication skills, with the ability to conduct conversations strategically; Strong analytical skills and critical thinking for lead qualification and opportunity identification; Organizational skills and the ability to manage multiple leads simultaneously; Proactivity and a strong sense of ownership over results; Experience with CRM tools. Perfil comportamental: Customer Service Problem Solving Multitasking Family Sense & Team Work Open Doors Respect Proactivity Autonomy Challenges Hands on

Exigências

• Escolaridade Mínima: Ensino Superior

• Inglês (Avançado)