Candidato ideal Candidates must have 2–3 years of technical customer support experience in SaaS or high-growth tech (B2B/enterprise preferred), with hands-on troubleshooting of REST APIs, integrations, HTTP, authentication, and webhooks. Must be able to read and debug Python code, reason about logs/stack traces, and have experience with GCP tools (especially logs) and SQL. Strong technical troubleshooting skills are non-negotiable—prioritizing technical depth over generic support or customer service backgrounds. Experience working as an independent contractor and proven ability to ramp up quickly and work autonomously in ambiguous, fast-changing startup environments is essential. Must be comfortable working regular US time zone hours and with the contractor structure. Culture is high-autonomy, fast-paced, and startup-driven—expect rapid change, minimal process, and a bias toward action. Team values technical depth and self-management over traditional customer service polish.

Exigências

• Escolaridade Mínima: Ensino Superior

• Experiência desejada: Sem experiência
• Ciências da computação; Ensino Superior, Engenharia da computação; Ensino Superior, Tecnologia da Informação; Ensino Superior
• Inglês (Avançado)

Habilidades

• Atendimento ao cliente
• Serviço ao cliente
• Suporte ao cliente
• Tecnologia